Return & Refund Policy
Thank you for shopping with 【请替换：店铺名称】. We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return under the conditions outlined below.
Return Period
Returns can be requested within 14 days of the delivery date.
Return Requirements
To be eligible for a return, items must meet the following conditions:
- Be unused and in their original condition.
- Include all original packaging and any accessories that came with the product.
- Be free from any damage caused after delivery.
- Be suitable for resale.
Returns that do not meet these requirements may be denied a refund.
Items That Cannot Be Returned
The following items are generally excluded from returns:
- Customized or personalized products.
- Final sale or clearance items.
- Digital products or downloadable content.
- Items showing signs of use or improper handling.
Returning an Item
To initiate a return, please contact our customer service at 【请替换：客服邮箱】 within the return period. We will review your request and provide instructions on how to send your item back.
Customers are responsible for the cost of return shipping unless the product was defective, damaged, or an incorrect item was sent. Return shipping fees will not be refunded unless otherwise required by law. Shipping fees paid at checkout are non-refundable.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 5-10 business days using the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Incorrect or Damaged Orders
If you receive an order that is defective, damaged, or different from what you ordered, please keep the product and all packaging intact and contact us immediately at 【请替换：客服邮箱】. We will review your case and provide instructions for resolution.
Order Cancellation
Orders can be canceled within 12 hours of purchase. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel an order. After this window, cancellation may not be possible.
Processing and Shipping Times
Order processing typically takes 1-3 business days. Shipping is estimated to take 7-12 business days after processing is complete. Please note these timeframes when considering returns.
If you have any questions about our return & refund policy, please contact us at 【请替换：客服邮箱】.